Last night I wanted to have sushi for dinner. So I checked 6alabat.com and ordered (Tempura Rolls) from Sakura restaurant.
As I was waiting for my order to arrive and drooling over it’s picture
I got this!!!!
I was like: WTH!!! That’s not what I ordered!!! I ordered Tempura Rolls NOT Ebi Tempura!!
Before I knew it, the delivery man has left
I contacted 6alabat.com and asked them to send the delivery man back with my money!
I was frustrated. They ruined my mood. I didn’t feel hungry anymore!
I wanted the delivery man to come and take the order back and just give me my money!!
Sakura restaurant closes at 11:00 PM .. It was 12:00 AM
a few minutes later, the restaurant manager called to apologize
Sakura manager: Miss Nunu. We are very very sorry! I’m gonna send you the driver back with the right order.
Me: No! I don’t want anything!! I just want my money back!!
Sakura manager: No miss Nunu. This is our mistake! We will send you your order with your money! You don’t have to pay and you don’t have to return the wrong order.
Me: So you’re saying, I get to have both dishes for free?
Sakura manager: Yes miss Nunu. And if you need anything, you have my number. We are sorry for all the inconvenience caused.
Me: Ok thank you. I really appreciate it.
UPDATE: I received this email from 6alabat.com today:
We would like to inform you that we have reported to the manager of the restaurant “Sakura” about the displeasing incident you have faced regarding the negligence shown towards your order. As we are concerned and do take all the complaints seriously. Furthermore! We are confident by now the management of “Sakura” is well informed about the manner of handling your complaint and prevent similar incidents from reoccurring in the future.
We heartily apologize for all the inconvenience you faced and we personally strive to ease the process for everybody and do our best to exceed your expectations in future.
Thanking for being our customer. .